Job Opening for Support Analyst

We are looking to add multiple Support Analysts to work with our implementation team to support existing customers.

Job Functions:

• Application configuration of our Time and Attendance System
• Handle support calls from existing clients, troubleshoot application issues
• Design reports using Actuate report writing tool
• Convert legacy data for use with our database
• Testing/Quality Assurance work

Mandatory Skills:

• Excellent oral and written communication skills
• Ability to work well with all types of clients over the phone
• Must work well as a team member and individually
• Strong SQL skills
• Some programming experience utilizing any 4GL language and/or stored procedures

Desired Skills:

• Background in HR, Payroll, or Time & Attendance
• Experience implementing or working with packaged HRMS software systems, i.e. PeopleSoft,
• Lawson, Oracle, SAP, etc.
• Knowledge of HR & Payroll policies, procedures and systems, i.e. ADP, Ceridian, Pro Business, etc.
• Familiarity with at least one report writer such as Crystal Reports, Cognos, Actuate, etc.
• Comfortable working with database servers and Unix operating systems

Send your resume to careers@workforcesoftware.com. No recruiters or phone calls please.