Workforce EmpCenter Online

Our comprehensive time and attendance solution is available as a fully hosted service, which runs on equipment hosted and managed by WorkForce Software’s experienced team.

EmpCenter Online provides organizations with numerous financial and technical advantages:

• Low monthly fee covers all software, hardware, hosting, support, and upgrades
• Simple financial planning is available, with fees based on employee count, so the cost structure adjusts with your business
• Implementation costs can be incorporated into the low monthly fee
• Quicker implementation by our experienced team nets you a higher ROI
• Service level agreements are structured to ensure high uptime
• Conversion path to a customer hosted system is available
• WorkForce applies all updates and patches to the system
• System reliability is ensured through a redundant system architecture
• Privacy and security is ensured through the use of multiple layers of firewalls, SSL encryption, and VPN configurations
• We continuously monitor the system and fine-tune it for optimal performance
• Separate production and test environments allow you to test configuration changes prior to rollout

The best reason to have WorkForce Software host the EmpCenter solution is that your limited IT staff can focus on other tasks that are critical to your business. Your team does what it does best, and WorkForce Software does the rest.

Hosting Environment:

• The system is hosted in a fully secure, co-location facility
• Physical security is provided in an access-controlled building with security personnel
• Multiple high-speed Internet lines with various carriers ensure high availability
• Dedicated server equipment is available
• Backup power, including generator, is available to ensure 24/7 availability

WorkForce Software’s team rigorously follows best practices in the management of the data center and software to ensure the availability and security of your data.  Appropriate controls and procedures are in place for all critical items including:

• Ensuring multiple levels of redundancy
• Testing and authorization for system changes
• Fully documented processes and procedures
• Regular testing of security, backup, and disaster plans

SAS 70 Certification

These controls, processes, and procedures were developed in consultation with a major accounting/audit firm and the industry standard COBIT framework.  The controls have been documented, revised, and tested over several months, positioning WorkForce Software to obtain a Type I SAS 70 report in June 2007, and a Type II SAS 70 in October 2007.  Customers considering EmpCenter Online can do so confidently, secure in the knowledge that WorkForce Software’s environment will meet the most demanding requirements of your auditors. 

It is important to remember that auditors do not require a SAS 70 for an outsourced service.  Having a SAS 70 is simply a way to streamline their audit procedures.  If one is available, auditors can rely on the SAS 70 report vs. conducting their own review of the controls.  However, we can always provide our controls at any time for your auditors to review.  This will satisfy them and ensure a clean report for the purpose of Section 404 compliance with Sarbanes-Oxley. 

If you have further questions on the availability/timing of our SAS 70 report or our controls and procedures, please feel free to discuss them with your WorkForce Software Account Manager.