WorkForce Software Client Support

The primary reason why companies choose WorkForce Software is our ability of our software and solutions to conform to the unique business and technical needs of our clients. This same principle of flexibility applies to our professional services and support offerings as well.

From the professionals we hire, to the way we structure and assign teams, to our SLA-beating response times for most inquiries, we aim to have EmpCenter meet your needs 100% of the time. We provide a degree of consistency that is unmatched in the workforce management space, often routing calls from one client to the same member of our support team. As a result, we can ensure that you are supported by a professional who has intimate knowledge of your specific implementation and configuration.

We also offer different levels of support—offering everything from basic coverage and product upgrades, through 24/7 premium services—so you can chose the right level for your company and your budget. You will also have an opportunity to participate in our Client Board of Advisors (CBOA)–providing you with insight and input into the latest WorkForce Software innovations. You will also be assigned a Client Support Manager (CSM) who is responsible for keeping you in-the-loop on all WorkForce Software activities. And, of course, you’ll also have an opportunity to participate in our annual user conference: Vision.

Through this holistic approach, we strive to be much more than just a technology provider. We strive to be an active partner in your success… but you don’t have to take our word for it. View some short videos and hear what our clients say about working with WorkForce Software.